The technology, namely the type of processor, the motherboard, the hard drive and the RAM, significantly affects your device’s speed. How old your devices are: New devices perform better than old ones.The number of devices connected: If too many users are connected at the same time, it may slow down your Home Network.

The location of the Helix Fi gateway or router: The distance and the obstacles between the device being tested and the Helix Fi gateway or router can have a significant impact on the Wi-Fi network.

The following factors can affect your speed test results. Your equipment or installation is making the connection flow slower Services, conditions and rates may vary by region and are subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. The figures represent approximate data use and vary according to the person’s use, the websites they visit, as well as the quality of the songs and videos they download.Rates are determined according to the services that are selected by the customer. The number of connected devices is provided only as an example of a customer’s average Internet use. Customer can pay for device in one or several instalments. Additional à la carte channels, devices and other options are not included in the calculation of the monthly service rate required to be eligible for the discount.Installation of a Helix Fi Gateway required. Maintaining this discount is conditional upon customer subscribing to a Television package and/or Internet plan with a minimum monthly service rate of $70.00. This limited-time offer applies to new Videotron Residential customers who subscribe to Internet and/or Television and entails a promotional discount of $5.00 /month for 1200 months. Customer can pay for a device in one or several instalments. Additional installation fees not included. The installation fee includes the installation of Television, Internet and Telephone if installed on the same day, for a maximum of five (5) outlets per visit. My guess is that anything that would cause these hiccups would be in the log.Installation of a Helix Fi Gateway required. It's a server/client program, so you would have to setup the server side at a friend's house etc. You can also setup iperf/jperf to do a long running test. If the signal doesn't clean up when you do this, you most likely have a problem with either the feeder cable (aerial/underground) coming to the house or something is wrong at the street level.

Check the SNR levels again, if the are now acceptable, you have a problem with either the splitter or inside wiring. If you found that the SNR levels were unacceptable, you can disconnect the splitters in the house going to the T.V's make a straight connection from the aerial/underground cable coming to the house directly to the modem. A call to Comcast telling them you found these errors will create a dispatch ticket and get it resolved. The T-based errors are at the street level. Mid 30's for downstream is acceptable, 45+ on the upstream is about the upper limit before the modem starts creating noise.Īfter that, check the log section for any 'T' based errors, look for critical and severe. Go to the diagnostic section, check the signal to noise ratios, this will let you know if you have a borderline failing signal strength. Open a browser and go to 192.168.100.1, the last time I laid hands on a Comcast modem there was no user/pass to log into the modem diagnostics. There are a couple things to check with a docsis modem.

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